At Baymisaal, we take pride in the quality of every product we offer. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Exchange Eligibility
We offer exchanges within 7 days of receiving your order.
To be eligible for an exchange, the item must be:
- Unused and unwashed
- In its original condition
- Returned with all original tags attached
- In its original packaging
Products that have been cut, stitched, altered, or washed are not eligible for exchange.
Sale & Clearance Items
Items purchased during sales, promotions, or clearance events are considered final sale and are not eligible for return or exchange.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue promptly, kindly provide:
- Your order number
- Clear photographs of the item
- A brief description of the issue
Once your request has been reviewed and approved, we will arrange an exchange at no additional cost.
Non-Exchangeable Items
The following items cannot be returned or exchanged:
- Products that have been cut, stitched, altered, or washed
- Items without their original tags or packaging
- Sale, promotional, or clearance items
- Requests made after the 7-day exchange period (unless the item was received damaged or incorrect and reported within 48 hours)
Exchange Process
- Contact our customer support team within the applicable timeframe.
- Share your order number, along with any required photos if reporting a damaged or incorrect item.
- Once your request is approved, we’ll provide instructions for returning the item.
- After we receive and inspect the item, your replacement will be dispatched as soon as possible. Need Assistance?
If you have any questions regarding our Returns & Exchange Policy, please contact our customer support team through our WhatsApp, or email. We’re always happy to assist.